Delivery times vary according to items purchased and availability.
Ready made items up to 7-14 days. Subject to availability
Custom made orders - small items 4 weeks (subject to demand)
Custom made orders take up to 6-8 weeks (estimated) depending on the size of your order. Very large orders will take longer.
Large custom orders 8-16 weeks. Order times will vary due to the time of year and amount ordered.
Shoes delivery times vary and are from 2-4 weeks
Free UK shipping on all orders over £250
*Please note that the completion and delivery times are a guide only and can change without notice.
We operate on an internet basis only, and do not accept personal callers
If in the event an order has been lost in transit and after checking this is the case, we will replace like for like as soon as we possibly can. We insure all orders against loss in the event of this happening
ALL ORDERS WILL BE SENT USING TRACKED SERVICES, WHETHER THIS IS BY COURIER OR ROYAL MAIL
If you are not in when your parcel arrives, The courier will leave a card or if Royal Mail is used they should leave a card saying your parcel can be collected at your local sorting office. If the item is not collected within 7 days Royal Mail will automatically send this parcel back to us. If this happens we will inform you once the parcel is returned.
This only applies to ready made items only, Not custom made to order items. See below for details:
You are not entitled to a refund if you simply change your mind about liking the goods, you must have a valid reason to return, eg: faulty, wrong item ordered etc. This only appplies to faulty or damaged goods. Please note all goods are checked before dispatch for any damage or faults.
All returns must be agreed in advance in writing by fax or email. A copy of the original order email from us at the time of buying, must be received prior to any returns or we will not process a return or refund without this confirmation of your order details. A covering letter or copy of your order details must be enclosed with the returned item.
Please note that by using our site and completing payment you are agreeing to our terms and conditions of sale. Please make sure you have read and understood them before completing the checkout process.