Custom orders cannot be cancelled once ordered and are subject to special conditions.
**Orders will not be cancelled once placed and you are agreeing for us to supply you with ''made to personal measurement clothing'' this includes goods made to the consumer’s own specification such as custom-made (Distance selling regulations act). **Be aware when ordering we will make to the measurements you give us on the order form and will not take responsibility for any errors made by you at the time of buying. These are custom made items and in so much, made to your personal measurements**
If you think you have made a mistake with your measurements, let us know within 48 hours of placing your order.
Please note that ALL items are pre-checked for quality and the measurements given at the time of purchase, before shipment. Clothing is made to the male body shape and this must be taken into account when ordering.**Please note that the images on Sissy heaven are a representation of the clothing for sale and will change with size as the clothes are made to your measurements and will be modified to fit you**
Please note that WE DO NOT refund on any custom made to measure items. This means any item made to a customers specifications eg: colour and measurements.
In the event that any order is lost transit, we will replace like for like. Once we have confirmation from the carrier used that this is the case.
If in the event of a problem we will only replace like for like if any fault is found that is our responsibility.
In the event a refund is offered, due to special circumstance and only in advance of production, we will charge a re-stocking fee of 25% (non negotiable)
**When you are buying you are agreeing to the terms and conditions on this site at the point of sale, so read the terms of sale before you complete your purchase. Delivery times are estimated and may change with demand and without notice.
** This does not affect your statutory rights. You are not entitled to a refund if you simply change your mind about liking the goods (Sale of goods act), once you have them.
Your right to cancel
This applies to ready made goods. You have 7 days in which to cancel your order once you have received the goods. If you choose to cancel your order you must return the goods within 7 days of cancellation. You must give us notice in writing, this may include by letter, email or fax. Any refund due to you will be processed within 30 days of cancellation.
**You must send the goods in question back at your own cost by signed for delivery and they must be received by us in the condition they were supplied, with original packaging.**
**The cancellation rights do not apply to certain items including: Goods which are tailored to your own specifications (eg: Dresses,Uniforms etc)**
**Distance selling regulations/Your legal rights and obligations**
The Consumer Protection (Distance Selling) Regulations 2000 generally applies to sales to consumers made by sellers acting in the course of a business, which have been made at a distance.
This right of cancellation does NOT apply to:
Custom made goods - Goods which are tailored to your own specifications (such as -made to measure gowns, uniforms, dresses, or anything else for sale on this site that has an option to make it customised)
Goods that by reason of their nature cannot be returned – eg: worn next to skin.
For hygiene reasons we will NOTaccept returns on orders for any items worn next to the skin. This includes the following: Hosiery of any kind, underwear of any kind, Wigs, Breast forms, mouth gags, chastity devices and pouches, sex toys of any kind, make-up (unless in unopened condition), diapers, plastic and trainer pants. This is without exception.
If returning shoes and boots they must be with their original box.
Sealed items, which have been unsealed - audio or video recordings or computer software that you have unsealed. Make up etc
newspapers, periodicals or magazines
**This does not affect your statutory rights .. and are governed by the distance selling regulations
PLEASE NOTE THAT YOU ARE AGREEING TO THESE TERMS AT THE POINT OF SALE EVERY TIME YOU ORDER WITH US, SO PLEASE MAKE SURE YOU READ AND UNDERSTAND THEM BEFORE YOU COMPLETE YOUR PAYMENT
