Delivery Information

 

 

Delivery times vary according to items purchased and availability.

 

Ready made items up to 7-14 days. Subject to availability

Custom made orders - small items 4 weeks (subject to demand)

Custom made orders take up to  6-8  weeks (estimated) depending on the size of your order. Very large orders will take longer.

Large custom orders 8-16 weeks. Order times will vary due to the time of year and amount ordered.

Shoes delivery times vary and are from 2-4  weeks

 

Free UK shipping on all orders over £250

*Please note that the completion and delivery times are a guide only and can change without notice.


We ship in plain unmarked postal bags and boxes and there is no indication of where it came from on the packaging and your card billing statement will not show any indication of the origin of your pruchase.   

 

We operate on an internet basis only, and do not accept personal callers

 

Special conditions

If in the event an order has been lost in transit and after checking this is the case, we will replace like for like as soon as we possibly can. We insure all orders against loss in the event of this happening

Please note that the images on Sissy heaven are a representation of the clothing for sale and will change with size as the clothes are made to your measurements and will be modified to fit you

Please note we will only ship to PO Boxes using Royal Mail services once we have a verified and confirmed payment/delivery address

 

ALL ORDERS WILL BE SENT USING TRACKED SERVICES, WHETHER THIS IS BY COURIER OR ROYAL MAIL

 

Missed Deliveries 

If you are not in when your parcel arrives, The courier will leave a card or if Royal Mail is used they should leave a card saying your parcel can be collected at your local sorting office. If the item is not collected within 7 days Royal Mail will automatically send this parcel back to us. If this happens we will inform you once the parcel is returned.


Please note that if this happens you will be charged for re-delivery.


All parcels sent courier will have 2 attempts made for delivery, after this time the parcel will be returned to us and we will recharge for this

 

Returns Policy

This only applies to ready made items only, Not custom made to order items. See below for details:
Returns are accepted on ready made items only, within 7 days of receipt and we will only exchange faulty and damaged items like for like not for an alternative.

You are not entitled to a refund if you simply change your mind about liking the goods, you must have a valid reason to return, eg: faulty, wrong item ordered  etc. This only appplies to faulty or damaged goods. Please note all goods are checked before dispatch for any damage or faults. 

All returns must be agreed in advance in writing by fax or email. A copy of the original order email from us at the time of buying, must be received prior to any returns or we will not process a return or refund without this confirmation of your order details. A covering letter or copy of your order details must be enclosed with the returned item.

You must send the goods in question back at your own cost by signed for delivery and they must be received by us in the condition they were supplied and with original packaging and any labels attached.  If you have not returned the goods within 7 days, we WILL NOT be able to accept them. If you return goods after this time then we will not accept them, and you will have to arrange collection from us at your own cost.

For hygiene reasons we will not accept returns on orders for any items worn next to the skin, This includes: wigs, hosiery of any kind, underwear of any kind,  personal items such as: Breast forms, gags, chastity devices and pouches, sex toys, make-up (unless in unopened condition), diapers, plastic and trainer pants, pacifiers and feeding bottles. This list is without exception.  When returning shoes and boots they must be in new unworn condition and returned with their original box undamaged. 

**We charge you for re-sending on exchange items**

 

Please note that by using our site and completing payment you are agreeing to our terms and conditions of sale. Please make sure you have read and understood them before completing the checkout process.