Delivery
Buying with us
Buying with us couldn't be easier. Make your selections using the cart. All of your items will be automatically added, proceed to payment and pay by the following methods:
*By credit/debit card using the secure payment processor Paypal
*By post, using our automated cart and printing out your order at the end of checkout
At no time does Sissy heaven appear on your card or Paypal account statement, so discretion is assured
Please note that we will only ship to confirmed payment/delivery addresses. If an alernative delivery address is required you must fulfill payment and delivery address requirements first.
Privacy
At Sissy heaven your privacy is important to us. We do not disclose your information to any third parties ever!
All orders are sent in plain unmarked packaging. The only indication of where it came from is a return label with just the address printed on it.
Delivery
All of our made to measure ranges are from start to finish created by our highly skilled seamstresses and take the following to deliver:
Made to measure 6-8 weeks depending on the amount and item ordered (this will vary during certain periods and will take longer in busy periods)
Smaller items made to measure will take up to 4 weeks (subject to demand)
Ready made items including all accessories take up to 28 days for delivery (subject to demand)
Shoes take up to 6 weeks subject to demand.
We operate on an internet basis only, and do not accept personal callers
**If in the event an order has been lost in transit and after checking this is the case, we will replace like for like as soon as we possibly can. We insure all orders against loss in the event of this happening**
**Please note that the images on Sissy heaven are a representation of the clothing for sale and will change with size as the clothes are made to your measurements and will be modified to fit you**
**Please note we will only post to PO Boxes using Royal Mail services once we have a verified and confirmed payment/delivery address**
ALL ORDERS WILL BE SENT USING TRACKED SERVICES, WHETHER THIS IS BY COURIER OR ROYAL MAIL
Missed Deliveries
If you are not in when your parcel arrives, The courier will leave a card or if Royal Mail is used they should leave a card saying your parcel can be collected at your local sorting office. If the item is not collected within 7 days Royal Mail will automatically send this parcel back to us. If this happens we will inform you once the parcel is returned.
Please note that if this happens you will be charged for re-delivery.
All parcels sent courier will have 2 attempts made for delivery, after this time the parcel will be returned to us.
Returns Policy
This only applies to ready made items only, Not custom made to order items. See below for details:
Returns are accepted on ready made items only, within 7 days of receipt and we will only exchange faulty and damaged items like for like not for an alternative. You are not entitled to a refund if you simply change your mind about liking the goods, you must have a valid reason to return, eg: faulty, wrong item sent etc. This only appplies to faulty or damaged goods. Please note all goods are checked before dispatch for any damage or faults. All returns must be agreed in advance in writing by letter,fax or email and a covering letter enclosed with the return.
You must send the goods in question back at your own cost by signed for delivery and they must be received by us in the condition they were supplied and with original packaging and any labels attached. If you have not returned the goods within 7 days, we WILL NOT be able to accept them. If you return goods after this time then we will not accept them, and you will have to arrange collection from us at your own cost.
For hygiene reasons we will not accept returns on orders for any items worn next to the skin, such as wigs, hosiery, underwear, personal items such as: Breast forms, gags, chastity devices and pouches, make-up (unless in unopened condition), diapers, plastic and trainer pants, without exception. When returning shoes and boots they must be with their original box.
**We will charge you for the return postage on exchange items**
